Strategic thinker. Curious builder.
I'm Ryan Feller — a Business Change & Transformation Leader at Elevance Health, where I lead enterprise change initiatives across healthcare operations, consumer experience, and cost optimization. My work centers on aligning cross-functional teams, influencing leadership stakeholders, and delivering measurable business outcomes.
I started at Anthem Blue Cross Blue Shield in 2018, managing operations for 20–35 associates. Delivered a 226-second AHT reduction in four months while maintaining quality. Built a coaching culture that measurably improved engagement.
In 2024, promoted to Business Change Manager. Led a Digital Voice Assistant rollout that cut 81,000+ inbound calls, driving $1.09M in operational savings toward a $3.84M enterprise target.
Outside of work, I'm building — AI tools, automation workflows, web apps, and weird experiments. Currently pursuing a BS in IT / Data Science at Colorado Technical University. I apply Lean Six Sigma thinking to everything, including my own code.
$1.09M
Cost savings
81K+
Calls reduced
226s
AHT reduction
$3.84M
Target supported
> degree: BS, IT Data Science & Analytics
> school: Colorado Technical University
> status: in progress
> Lean Six Sigma Yellow Belt
> CURES Program — Elevance Health
Manager II – Operations, Anthem BCBS
Joined Anthem Blue Cross Blue Shield (now Elevance Health), leading operational performance and development of 20–35 associates in a high-volume healthcare service environment.
Driving Operational Results
Delivered a 226-second reduction in average handle time within four months while maintaining service quality. Built a coaching culture that improved performance outcomes and employee engagement across teams.
Lean Six Sigma & Process Improvement
Earned Lean Six Sigma Yellow Belt certification and completed the CURES program at Elevance Health. Applied data-driven improvement methodologies to operational challenges across healthcare services.
Business Change Manager, Elevance Health
Promoted to Business Change Manager, leading enterprise change initiatives focused on operational efficiency and member experience. Directed a Digital Voice Assistant transformation reducing 81,000+ inbound calls and generating $1.09M in operational savings.
BS in IT / Data Science & Analytics
Pursuing a Bachelor's degree in Information Technology with a focus on Data Science & Analytics at Colorado Technical University, building formal foundations alongside practical experimentation.
Building with AI & Shipping Projects
Actively building AI tools, automation workflows, and software products — including a live POS system for a local restaurant. Exploring vibe coding, agent frameworks, and the intersection of business strategy and technology.